Help and support

• Your order reference: the 8 characters shown on your order page (for example 1a2b3c4d).
• For a payment question, the transaction ID and the exact amount and asset you sent.
• The token address and chain, and what you expected to happen.
• Never send your seed phrase or private keys, and do not paste your bot token or webhook URL into a message. We will never ask for them.

The order page only moves on when Telegram or Discord accepts our message. If you still do not see it in the chat:

• Telegram: the bot must be added to the group and be an admin that can post. The chat ID of a private group starts with -100. A public group can use its @username. Check you have not muted the group or are looking at a different one.
• Discord: use Copy Webhook URL from Edit Channel → Integrations → Webhooks, for the channel you are looking at. A deleted webhook stops working.
• If the form says the destination rejected the message, the bot token, chat ID or webhook is wrong. Fix it and send again. You are not charged for a failed test.
• If the test did not appear in your chat, do not pay until it does.

• We only see a payment after it has enough network confirmations, so the order page can say “waiting” for several minutes after you send. A payment sent before the deadline is judged by when it was sent, so it can still be matched if it confirms a little after the deadline.
• The amount must match the order to the last digit. Some exchanges take their fee out of the amount, so a different amount arrives and cannot be matched automatically.
• Send on the right network: USDC must be sent on Base. Funds sent on another network do not reach us. SOL must be sent as native SOL on Solana, not as a wrapped or token version.
• Do not send the payment again. Message us with your order reference and transaction ID and we will check it. An unmatched payment is not lost, but it needs a person to assign it.

Your plan page opens only from the private link shown when you ordered, and this site cannot show it again. Message us with your order reference. Once we are satisfied the order is yours, we can send the link again or replace it with a new one (a new link stops the old one from working).

• Alerts pause after repeated rejections from your destination, for example when the bot was removed from the group. Fix the destination, then contact us to resume. Paid time is kept.
• Detection is best-effort. A swap routed through an aggregator or several pools can be missed or sized imperfectly, and alerts can be delayed during provider outages.
• Alerts below your “ignore buys under” amount are skipped on purpose. You can change it on your plan page.

The bot token, chat or webhook are never shown on your plan page. To change them, or to end your plan and delete your destination, message us with your order reference.

Chains enabled right now: Solana, Base, Arbitrum. Payment methods enabled right now: Litecoin (LTC), USDC on Base, Solana (SOL). Destinations: Telegram groups (through a bot you create) and Discord channels (through a webhook). A token needs a trading pool of a supported type; the order page tells you before you pay if yours is not.

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